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  • Return and Exchange Policy

Returns & Exchange Policy

 

Products cannot be returned after 14 days. Please note that product(s) may only be exchanged in size or returned if they haven’t been used or damaged because of health and hygiene reasons, there are however products that cannot be returned or exchanged - please see individual listing descriptions for details. All items must be returned in their original packaging, with clear sender’s full name, Ebay ID and Item name in resellable condition - please use Royal Mail Second Class delivery to return products with the recommendation of posting via Recorded delivery so you can track and trace your product. Also, please clearly state what size you require or if you require a refund.

Returns and exchanges will cost a postage cost of £6.99 for UK customers. Please note that international customer charges vary according to their countries’ postage.

Please note that postage will be charged to resend items in the case of uncalled for, unclaimed and products returned by Royal Mail.

Please send all items back to:

 

SDA (Care) UK Ltd

80 Lodore Gardens

Kingsbury

London

NW9 0DN


After 28 days of receiving the product(s), if you find that the product(s) are not up to its manufacturer's warranty you can:

i) Send the product back to the manufacturer (normally a manufacturer's warranty card comes along with the product)

ii) Send the product back to us and we will send it to the manufacturer on your behalf (however, there will be a small P&P charge- please ask beforehand if you require this service.)


Note: If you have any questions or queries please contact us by sending us a message through ebay. We normally reply within 24 hours.